October 3rd, 2011 
Mary Hladio 
Retain Your Knowledge Workers
Globalization, the proliferation of technology, workforce diversity, and the knowledge society are creating complex workplace interactions that require people to handle ambiguity and solve problems based on experience or tacit knowledge. Knowledge workers who have the ability to:
- process
- synthesize
- generate knowledge
In order to problem-solve and innovate are essential to an organization’s effective management and sustainability. They are characterized by their high levels of education, interpersonal communication and information processing skills, and motivation to add value to the organization.
A review of literature, by the International Journal of Management, reveals that these valuable workers are motivated and retained when organizations offer:
- challenging and meaningful work
- learning and career development opportunities
- adequate resources to be effective
- a supportive work environment
- recognition for their contributions
Too many organizations suffer from ineffective employee learning investments or supports, poor managerial practice, and unsupportive work environments. These organizations risk attrition of highly valued knowledge workers and the costly loss of human capital.
Contact Mary Hladio, (513) 984-9333 for a 30-minute complimentary consultation to discuss an action plan to retain your knowledge workers.
International Journal of Management (06/11) Vol. 28, No. 2, P. 459 Carleton, Karen
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