In an interview with the New York Times, FM Global CEO and Chair Shivan S. Subramaniam revealed the most important tools for managers when ensuring employees are being productive. He said that while not everyone completes tasks in the same way, as long as the tasks are completed with the firm’s goals in mind, managers should be pleased.dong fang qi mo
Among the “key result areas” for FM Global are:
- profitability
- retention of existing clients
- recruitment of new clients
Incentive plans for workers are created with those goals in mind, and the tasks associated with those goals remain transparent to ensure each worker understands them. Leadership is about knowing when to express anger or frustration and when to stay calm, he said. Taking risks should be part of any leader’s dynamic to ensure the company continues to innovate and grow while maintaining a connection with workers. First time CEOs, according to Subramaniam, also have to be prepared for large amounts of external work such as hiring the right directors and ensuring that the executive team and others work well together to ensure the best decisions are being made.
Source: New York Times (Bryant, Adam)
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