July 29th, 2013 
Mary Hladio 
Working effectively with all.
Diversity has a serious and direct impact on business results. Successful organizations are able to tap into the brainpower of talented and diverse workforces in order to serve a diversity of customers. Innovative thinking and problem solving is more likely to come from teams comprised of people with different cultural and demographic backgrounds, i.e. people with different points of view. Organizations need to optimize the use of talent at all levels with behaviors that reflect that talent comes in different packages, i.e. color, sex, age, etc.
Fostering Diversity is closely related to three other competencies – Global Perspective, Fostering Teamwork and Interpersonal Awareness.
Competency Definition: Working effectively with all races, nationalities, cultures, disabilities, ages and sexes. Promoting equal and fair treatment and opportunity for all.
An employee demonstrating this competency:
a) Proactively seeks information from others who have different personalities,backgrounds, and styles. Includes them in decision-making and problem solving.
b) Communicates and cooperates with others who havea diversity of cultural and demographic backgrounds.
c) Makes it easy for others to feel valuable regardless of diversity in personality, culture, or background.
d) Includes in conversations people with diverse cultural backgrounds, and invites them to be part of informal work-related activities, such as going to lunch or attending company social events.
e) For a manager or team leader, hires and develops people with a diversity of cultural and demographic backgrounds. For an employee, helps recruit and orient employees with a diversity of cultural and demographic backgrounds.
Ember Carriers is proud to offer competency based organizational development services using the Workitect model. For more information, call one of our senior consultants at (513) 984-9333 for a free strategy session to learn how build a stronger company culture.
Web: www.embercarriers.com|Facebook: www.facebook.com/EmberCarriers
Twitter: www.twitter.com/embercarriers|LinkedIn: www.linkedin.com/in/mhladio
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I do believe that lack of cutrulal competency affects patient/client care. If a professional has no experience with people of different cultures they may have major difficulties in the workplace. Here in the United States we have SO MANY different nationalities, cultures and ethnicities that sometimes, it is hard to keep them straight. If a professional does not know any information on different cultures it would be very difficult to relate to their clients and their families. As we have learned in our Multicutrulal Issues class, we do not have to know all there is to know about every other cultures, and that will probably never happen. If you are working as a professional and know that you will be having a client with other cutrulal and ethnic backgrounds than you, it would be very smart to look up some information on their culture to be able to relate and make sure that you do not offend them in any way. I believe that someones ethnicity should/should not impact the service delivery. The therapy in general should not be affected but the way you may have to present the therapy may have to be altered. An example might be meeting the family wherever you can to get the therapy done for that day. If the family does not want you in their home you may have to meet at a different location. Being flexible in this situation is just as important is getting the child the therapy they need.
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