October 8th, 2012 
Mary Hladio Managers are able to continuously enhance an organization’s decision, investment, asset performance, service delivery, and human resources capabilities through operational excellence, writes BTM Corp.’s Diana Mirakaj. Operational excellence has been primarily affiliated with the optimization of production- and manufacturing-related business processes, and measuring success was mainly based on an ability to meet customer demand, improve quality, and boost efficiency and productivity.
Putting the Excellence into Operations
Operationally excellent organizations have the processes and structures to facilitate the required visibility, control, tools, and management practices to propel greater operational efficacy and efficiency, according to Mirakaj. Such organizations aggressively cultivate their capability to customize business processes, architectures, standards, alliances, and human resources to improve value for customers on a continuous basis.
“Enterprises that achieve operational excellence establish formal definitions and standards for their business processes, link them with their strategic imperatives, and empower individuals to act in an independent but coordinated fashion to improve the work within their span of authority,” Mirakaj notes. “Being operationally excellent requires a focus on management capabilities to develop and propagate standards, to coordinate decision making, to optimize service delivery, and to manage the workforce.”
Mirakaj stresses that there needs to be institutionalization of converged management, which is organized around three core characteristics—standardized work, measured performance, and local execution. “These … characteristics provide the mechanisms through which an enterprise is able to monitor performance and make adjustments to maintain optimal productivity and capitalization on agility and innovation activities,” she writes.
Need help putting the excellence into your operations contact a senior consultant with Ember Carriers at (513) 984-9333 for a 30-minute complimentary consultation to discuss your company’s future.
Baseline (03/22/12) Mirakaj, Diana
Web: www.embercarriers.com|Twitter: www.twitter.com/embercarriers|LinkedIn: www.linkedin.com/in/mhladio
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